Booking and Cancellation Policy

BOOKING POLICY

Generally the deposit will be the cost of the first night’s accommodation and must be paid at the time of booking.

Easter long weekend (high season)

A 5 night minimum is required to book any of our accommodation.  Bookings for this time must be paid for in full prior to the end of February.  Failure to do so will result in your booking being cancelled.

Bookings of less than 5 nights may be taken closer to the holiday period at the park manager’s discretion

Christmas holiday period (high season)

A 7 night minimum is required to book any of our accommodation. Bookings during this time must be paid for in full prior to the end of October.  Failure to do so will result in your booking being cancelled.

Bookings of less than 7 nights may be taken closer to the holiday period at the park manager’s discretion.

Shoulder seasons are Easter School holidays, 1 September to 23 December and 9 January to 31 March (dates subject to change).

Low Season all other dates.

Minimum Night Bookings:

Public Holiday Long Weekends (and other Byron high demand event weekends) are 3 night minimum bookings only.

Otherwise a 2 night minimum is required to book sites and cabins/villas (apart from high season dates noted above.)

 

CANCELLATION POLICY

To provide guests of Byron Holiday Park with the best experience, please note the following cancellation policy. This policy applies to all tourist accommodation.

Easter long weekend and Christmas High Season periods

If you have provided us with 30 days or more written cancellation notice prior to your arrival date, you have the following options:

  1. A full credit of any monies paid, which we will hold for up to 12 months from your cancellation date. This can only happen once and after making your second booking, no further changes or cancellations can be made without losing the full amount paid.
  2. We can offer you a refund if the full amount has been paid (less an administration fee of $50) or your deposit if that is the only money paid at that time.

If you have provided us with less than 30 days notice, we shall attempt to re-sell your accommodation. If we resell the entire booking you will be entitled to a refund, less an administration fee. If it is not resold or only partially resold, a credit will be given as referred to above. Please call after the booked dates to enquire on status of booking resale.

Shoulder and Low Seasons

Where more than 7 days written notice (for Shoulder season) and 2 days written notice (for low season ) is provided prior to your arrival date, you have the following options;

  1. You will receive a full credit of any monies paid, which we will hold for up to 12 months from your cancellation date. This can only happen once and after making your second booking, no further changes or cancellations can be made without losing the full deposit paid.
  2. We can offer you a refund if the full amount has been paid (less an administration fee of $50) or your deposit if that is the only money paid at that time.

If you have provided us with less than 7 days notice (Shoulder), or 2 days (low), we shall attempt to re-sell your accommodation. If we resell the entire booking you will be entitled to a refund, less an administration fee. If it is not resold or only partially resold, a credit will be given as referred to above. Please call after the booked dates to enquire on status of booking resale.

Should you cancel 24 hours or less before arrival, then no money shall be refundable.

REFUNDS

If a refund is payable, then the refund will be paid by the same method as the payment was made.

Cash payments – No cash refunds will be issued, refunds of cash payments must be made via EFTPOS or Direct deposit

EFTPOS payments – should you pay by EFTPOS then we will deposit funds directly into your nominated bank account.  This will take up to 14 days to process.

Direct Deposit – transferring funds back into your bank account will take 14 days to process.

Credit Cards – must be refunded back to the card used to make payment.

TERMS AND CONDITIONS

  1. We accept pets at on all camp sites and in some villas/cabins – please see our Pet Policy for further details;
  2. We cannot 100% guarantee site/cabin numbers however we do our best to honour your request;
  3. You must be 21 years of age if staying with us without a parent or legal guardian;
  4. Surcharges may apply for 1 night stays in our villas/cabins.
  5. Australian Standards state that children under 9 years of age are not permitted to use the top bunks;
  6. Check out is at 10am (NSW time) unless pre-arranged with Management. Should you leave after this time without such arrangement, you may incur a half day charge.
  7. Our sites and cabin/villa fees cover two people and all extra guests must be paid for. There is no charge for children 4 years and under.
  8. All online bookings are subject to confirmation. Once confirmed, a deposit will be taken as per our policy above;
  9. No refunds or credits will be given for bad weather or for you shortening your stay and leaving early. We suggest you take out insurance to cover unforeseen circumstances. This insurance is offered by a third party insurance company and the link is provided on our booking page.
 

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